PRINCIPLE_01
Coverage before cosmetics
We never place a camera where it looks good instead of where it sees. Every lens position earns its keep against a documented coverage map.
Who We Are
The watch is our whole business
Vigilant was founded on a simple, stubborn idea: a security camera is only as good as the people and process behind it. For twelve years we've proven that — one clean install, one verified alarm at a time.
CAMPUS // HQ
12 years, one discipline: coverage with zero blind spots
Our Story
Built by technicians, run like a command centre
Vigilant started in the back of a van with a crimping kit and a conviction that most "security" systems were theatre. We install the real thing: cameras placed for evidence-grade angles, cabling that outlasts the building, and monitoring that treats every alert as a question to answer — not a notification to ignore.
Today our command centre watches over retail floors, warehouse yards, office towers and family homes across three states. The van is bigger now. The conviction hasn't changed.
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Independent and accountable
We design, supply, install and monitor — so there is exactly one number to call when anything needs attention.
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Evidence-grade by default
Every install targets prosecution-ready image quality and time-stamped, tamper-evident recordings — not just "something visible".
Operating Principles
The standards we don't negotiate
PRINCIPLE_02
Trust but verify
Our operators verify every alarm with live footage before dispatch. It cuts false alarms dramatically and makes real ones count for more.
PRINCIPLE_03
Your footage stays yours
Encryption, strict access logging and local-first storage. We hold the keys to your keys, not to your privacy.
PRINCIPLE_04
Fixed, honest pricing
What we quote is what you pay. No call-out surprises, no "while we're here" upselling on site.
PRINCIPLE_05
Uptime is uptime
Proactive health checks, redundant recorders and a 99.7% monitoring availability target. A dead camera is a failure we own.
PRINCIPLE_06
Train the customer too
Every handover includes a full walkthrough — how to pull footage, check storage, and use the app like an operator would.
Milestones
Twelve years of staying watchful
2014
Founded in a single van
Two technicians, 14 residential installs and a borrowed office. The first 24/7 monitoring desk opens that December.
2017
Commercial division launched
First retail chain contract: 38 stores across two states, all feeding one command centre.
2020
Certified monitoring centre
UL-compliant alarm verification and 24/7 operator coverage. Redundant power and dual uplinks live.
2023
1,500th system installed
A milestone party interrupted twice by live dispatches — which is, frankly, on brand.
Today
1,800+ systems, 3 states, 99.7% uptime
Still independent, still installing the real thing, still answering the phone at 3 a.m.
Let's Talk
See what twelve years of vigilance looks like on your site
Book a free survey and get a coverage map, a security score and a fixed-price quote.