Quick answers to common questions about our service.
How does free pickup and delivery work?
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Simply schedule a pickup online or by phone. Our driver will arrive at your chosen time window, collect your garments in a labeled bag, and return them clean and fresh within the agreed turnaround time. There's no minimum order and no delivery fee within our service area.
What is your turnaround time?
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Standard turnaround is 48 hours. Premium bundle customers enjoy 24-hour service. Business bundle subscribers get same-day turnaround for orders placed before 10 AM.
What if a stain can't be removed?
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We have a "No Stain, No Pay" guarantee. If we can't remove a stain after our best effort, we won't charge you for that item's cleaning. We'll always communicate honestly about what's possible.
Do you offer garment insurance?
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Yes. Every garment cleaned by DRYME is covered up to $500 in replacement value at no extra charge. For high-value items, we offer extended coverage up to $5,000 for a small additional fee.
What payment methods do you accept?
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We accept all major credit cards, Apple Pay, Google Pay, and cash on delivery. Bundle subscribers are billed automatically on a weekly or monthly basis.